Customer Help & Faq
Our specialists are available to assist you
Common purchase queries answered
Orders and Shipping
The delivery time for your order depends on the shipping method selected and your location. Typically:
- Standard Shipping: Orders are processed within 1 business day if order placed before 6pm and delivered within 3-5 business days.
- Express Shipping: Orders are processed within same day if order placed before 6pm est and delivered within 1-2 business days.
- International Shipping: Delivery times may vary and typically take 7-14 days after processing.
Please note that orders placed on weekends or holidays may take additional time to process.
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.
If you have any questions or need assistance, feel free to contact us at support@stonetoolshop.com or call Toll-Free: 1-888-339-2219 | Local: 954-482-4735
Yes, you will be able to create an account during the checkout process when you place your first order. This allows you to save your information for future purchases, track your order history, and enjoy a faster checkout experience.
Before Your Order Ships:
- Log in to your account and go to the “Orders” section.
- Select the order you want to update and edit the shipping address.
- If you have trouble updating your address, contact our customer service team immediately at support@stonetoolshop.com or call Toll-Free: 1-888-339-2219 | Local: 954-482-4735
After Your Order Ships:
- Unfortunately, we cannot guarantee changes to the shipping address after an order has been shipped.
- If this happens, please contact the shipping carrier directly with your tracking number to request a delivery address adjustment
You can track your order in two ways:
Email Notification:
Once your order is shipped, we’ll send you an email with your tracking details. Click the link in the email to view the status of your shipment.Profile Dashboard:
Log in to your account and visit the “Tracking” section in your profile. There, you’ll find real-time updates on the status of your order.
If you have any questions or need assistance, feel free to contact us at support@stonetoolshop.com or call:
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
No, Stone Tool Shop does not store your credit card information on file. For your security, all payment transactions are processed through secure, third-party payment gateways that comply with industry-standard encryption and PCI-DSS compliance.
If you choose to save your payment details for faster checkout, this information is securely stored by our payment processor, not on our servers.
If you have any questions or concerns about payment security, feel free to contact us at support@stonetoolshop.com or call:
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
Yes, Stone Tool Shop is required to collect sales tax on orders shipped to addresses within Florida. This is in compliance with Florida state law, which mandates that businesses collect sales tax on sales of taxable tangible personal property delivered to customers in Florida.
The applicable sales tax rate includes the state sales tax of 6% and any additional discretionary sales surtax imposed by the county where the goods are delivered. For example, Broward County, where Hollywood is located, imposes a discretionary sales surtax, bringing the total sales tax rate to 7%.
If your order is shipped to an address outside of Florida, we do not collect Florida sales tax. However, you may be responsible for any applicable taxes in your state or jurisdiction.
For more detailed information on Florida’s sales tax regulations, you can visit the Florida Department of Revenue’s website.
If you have further questions about sales tax on your order, please contact us at support@stonetoolshop.com or call:
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
Yes, we ship worldwide! No matter where you are, Stone Tool Shop can deliver to your location.
Shipping costs and delivery times may vary depending on your country and selected shipping method. During checkout, you’ll be able to see available shipping options and estimated delivery times for your region.
If you have any questions about international shipping or need assistance, please contact us at support@stonetoolshop.com or call:
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
It depends on the items in your order. Whenever possible, we will combine your items into a single package to reduce shipping costs and environmental impact. However, there are instances where your order may be shipped in multiple packages, such as:
- Items are shipped from different warehouses.
- Some items are larger or require special packaging.
- Your order contains backordered items that will ship separately.
You will receive tracking details for each package if your order is split into multiple shipments.
If you have any questions or concerns about your shipment, please contact us at support@stonetoolshop.com or call:
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
If you need to swap an item
Returns and Exchanges
At Stone Tool Shop, we want you to be completely satisfied with your purchase. Our returns policy is simple and hassle-free:
Unused Products:
We accept returns of unused products, even if the packaging has been opened—no questions asked. Just ensure the product is in its original condition when returning it.Defective Products:
If your product is defective or doesn’t work as expected, we will test it upon return. If the defect is confirmed, we will issue a full refund or provide a replacement, depending on your preference.
We sincerely apologize for any inconvenience caused if you received the wrong item. Please follow these steps to resolve the issue:
Contact Us:
Email us at support@stonetoolshop.com or call:- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
Provide your order number and a description of the incorrect item you received.
Verification:
Our team may request a photo of the incorrect item and the packaging to help us verify the mistake.Resolution:
- We will ship the correct item to you as soon as possible, free of charge.
- We will provide instructions for returning the incorrect item, if necessary. Any return shipping costs will be covered by us.
Your satisfaction is our priority, and we’ll work quickly to make things right!
We’re sorry to hear that your order arrived damaged! We’ll make things right as quickly as possible. Please follow these steps:
Inspect the Damage:
Check the damaged item(s) and keep all original packaging for reference.Contact Us:
Email us at help@stonetoolshop.com or call:- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
Provide your order number, a description of the damage, and photos of: - The damaged item(s).
- The packaging (including the shipping label).
Resolution:
- We will arrange for a replacement or issue a refund, depending on your preference.
- In some cases, we may provide instructions for returning the damaged item at no cost to you.
We aim to resolve damage claims within 5 business days to ensure you’re fully satisfied.
Thank you for your understanding, and we’re here to assist you with any concerns!
Once your return is authorized, please send the item(s) to the following address:
Stone Tool Shop
4233 W Hillsboro Blvd
Suite 970573
Deerfield Beach, FL 33073
Important Notes:
- Ensure the return is securely packaged to avoid further damage during transit.
- Include your order number and return authorization details inside the package.
- Use a trackable shipping method to ensure the return is received.
If you have any questions or need further assistance, feel free to contact us at:
- Email: support@stonetoolshop.com
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
We’re here to help! You can reach our customer support team through the following channels:
Email:
Send us an email at support@stonetoolshop.com. We typically respond within 1-2 business days.Phone:
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
Our support team is available during business hours to assist you with your questions or concerns.
Contact Form:
Visit our website and fill out the contact form for a quick response. Include your order number and details about your inquiry to help us resolve your issue efficiently.FAQs:
Check out our FAQ section for answers to common questions about orders, shipping, returns, and more.
We are committed to providing the best support and ensuring your satisfaction with every interaction.
If you’ve entered an incorrect shipping address, please follow these steps:
Contact Us Immediately:
Email us at support@stonetoolshop.com or call:- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
Provide your order number and the correct shipping address.
If Your Order Hasn’t Shipped Yet:
We will update your shipping address and ensure your order is sent to the correct location.If Your Order Has Already Shipped:
Unfortunately, we may not be able to change the address once the order is in transit. However:- You can contact the shipping carrier directly with your tracking number to request a delivery address update.
- If the package is returned to us due to an incorrect address, we’ll contact you to arrange re-shipment (additional shipping fees may apply).
We recommend double-checking your shipping details at checkout to avoid delays or additional costs.
We understand that mistakes happen, and we’ll do our best to accommodate changes or cancellations to your order. Here’s how it works:
Contact Us Immediately:
If you need to change or cancel your order, please reach out to us as soon as possible:- Email: support@stonetoolshop.com
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735
Before Your Order Ships:
- If your order has not yet been processed or shipped, we can make changes or cancel it at no additional cost.
After Your Order Ships:
- Unfortunately, we cannot change or cancel orders that have already been shipped. If this happens, you can return the item once it arrives by following our Returns Policy.
- Please note that shipping fees for the original order may not be refundable.
To ensure the fastest resolution, have your order number ready when you contact us.
Currently, we do not offer pre-orders for sold-out items. However, you can join our waiting list to be notified as soon as the item is back in stock.
How to Join the Waiting List:
- Go to the product page of the sold-out item.
- Click the “Join Waiting List” button.
- Enter your email address to register for updates.
Once the item becomes available, you’ll receive an email notification with the option to purchase it immediately.
If you have any questions or need assistance, please contact us at support@stonetoolshop.com or call:
- Toll-Free: 1-888-339-2219
- Local: 954-482-4735