Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we cannot process a refund or exchange.
To qualify for a return, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging.
Non-Returnable Items
We cannot accept returns for:
- Used products.
- Customized or made-to-order items.
- Items that are not in their original condition or are missing parts due to reasons unrelated to our error.
- Hazardous materials or flammable liquids and gases.
To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.
Refund Process
- Inspection: Once we receive your return, we will inspect the item.
- Notification: You will receive an email confirming whether your refund is approved or rejected.
- Processing: Approved refunds will be issued to your original payment method within 7–10 business days.
Late or Missing Refunds
If you have not received your refund:
- Re-check your bank account.
- Contact your credit card company, as processing may take additional time.
- Reach out to your bank, as some processing delays are common.
If you still haven’t received your refund, contact us at sales@stonetoolshop.com
Exchanges
We replace items only if they are defective or damaged. For exchanges, contact us at sales@stonetoolshop.com and send the item to: 2200 NorthWest 32nd Street #400, Pompano Beach, FL 33069
Shipping Returns
To return your product, send it to: 2200 NorthWest 32nd Street #400, Pompano Beach, FL 33069
- Return Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable.
- Trackable Shipping: For high-value items, consider using a trackable shipping service or purchasing shipping insurance.
Need Help?
For any questions about refunds or returns, please contact us at sales@stonetoolshop.com